A roller shutter door stuck open is a security problem. A door stuck shut is a trading problem — trucks queue, staff stand around, and the cost mounts by the hour. Both need someone on site today, not a quote next week.
Call 082 333 9999
Our standby number is answered around the clock. In greater Sandton and Pretoria we aim for same-day attendance. Elsewhere in the country it depends on where our nearest team is that week, and we will tell you honestly when we can be there rather than promising two hours and arriving tomorrow.
What we carry
Standby vehicles carry the components that fail most often — springs, limit switches, motors, remotes, bearings, bottom rail sections — so a large share of breakdowns are fixed on the first visit rather than becoming a parts-ordering exercise.
Make the door safe first
Where a door cannot be fully repaired on the spot, we secure the opening before we leave: manual operation restored, curtain secured, or a temporary closure. You are not left with an open building overnight.
Any make
We repair all common makes of roller shutter, sectional and high-speed door, not only our own.
What we carry on the van
Standby vehicles are stocked against the failures that actually happen rather than a theoretical parts list. Torsion springs in the common ratings, limit switches, drive couplings and gears, safety edges and photocells, bottom rail sections, guide rail fixings and a selection of slat. A large share of emergency calls are resolved on the first visit because the part that failed was already in the van.
What it costs, and why we tell you first
After-hours and weekend callouts carry a higher rate than a booked repair. We give you that figure on the phone before anybody is dispatched, along with an honest view of whether the job is likely to be a callout charge or a parts replacement. Nobody enjoys an invoice that arrives larger than the conversation that preceded it.
Making the opening safe first
The first priority on an emergency is not repairing the door — it is making the building secure and the opening safe. Where a component has to be ordered, we either secure the door in the closed position or leave it operable manually, and you get the lead time on the day rather than a week later. A curtain hanging out of its guides is a hazard to anyone walking under it, and that gets dealt with before anything else.
Preventing the next one
Almost every emergency we attend was visible months earlier. Springs fatigue on a predictable cycle count, limit switches drift gradually, guide rails fill with debris slowly, and motors get louder before they fail. When we attend a breakdown we tell you what else on that door is close to the end of its life, so the next call is planned rather than urgent.
Before you call
Two checks save a callout more often than you would expect. If the motor runs but the door will not move, confirm the manual release has not been pulled and left disengaged — it happens constantly after a power cut. If the door starts closing and reverses, wipe both safety beam lenses and check their indicator lights are steady rather than flashing. Neither takes a minute, and if either is the cause you are trading again immediately.
If the curtain has come out of its guides, stop operating it entirely. Running a motor against a jammed curtain turns a guide rail realignment into a replacement curtain and a burnt-out drive, and it is the most expensive mistake we see on emergency calls.
Where we attend, and how fast
Same-day attendance is realistic across greater Sandton and Pretoria, and we run a standby number outside working hours. Further afield it depends where the nearest team is that week, and we would rather give you an honest date than a comfortable one you plan around and we then miss.
Common questions
About emergency roller shutter door repairs
A door stuck open, a door stuck shut, or a door that has come out of its guides. Anything where the building is unsecured or the operation has stopped. If the door still works but sounds wrong, that is a booked repair, and it will cost you considerably less if you call it in before it becomes the other kind.
We make the opening safe and secure first — that is the priority, before any conversation about parts. If a component has to be ordered, the door is either secured shut or made operable manually, and you get the lead time on the day rather than a week later.
Yes. After-hours and weekend callouts carry a higher rate, and we tell you the figure on the phone before anybody is dispatched. You will not get a surprise on the invoice.
Usually. Every motorised door we install has a manual override, and most others do too. Call the standby number and the technician will talk you through it while the team is on the way — sometimes that alone gets you trading again.
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