Almost every emergency callout we attend was preventable. Springs fatigue predictably, limit switches drift gradually, and guides fill with debris slowly — all of it visible months before the door actually stops.
What a service visit includes
- Spring tension check and adjustment
- Limit switch reset and drive inspection
- Guide rail cleaning and lubrication
- Curtain, bottom rail and fixing inspection
- Safety device testing
- A written report listing anything approaching end of life
Why contract rather than call as needed
Two reasons. The first is cost: a spring replaced on a planned visit is a fraction of the same spring replaced at 22:00 on a Sunday with a truck waiting. The second is priority — contract sites go to the front of the queue when something does go wrong.
Multi-site portfolios
If you are responsible for doors across several branches or depots, we can put them all on one schedule with consolidated reporting. Send us a site list and door count for a per-door rate.
How we set the interval
By cycles, not by the calendar. A dispatch door opening fifty times a day wants quarterly attention; a workshop door opening twice a day is perfectly fine annually. We count or estimate your actual usage during the first visit and set the schedule against that, rather than selling every site the same contract and hoping it fits.
What each visit covers
- Spring tension measured and adjusted, and remaining life assessed against cycle count
- Limit switches checked and reset where they have drifted
- Drive, chain and bearings inspected and lubricated
- Guide rails cleared of debris and checked for alignment
- Curtain, end locks and bottom rail inspected for damage
- Closing force measured, safety edges and photocells tested
- Written report issued covering findings and anything approaching end of life
The paperwork
Every visit produces a report. That is the document your insurer asks for after an incident, that a health and safety officer wants during an inspection, and that closes a finding on an internal audit. Verbal assurance from whoever last worked on the door is not evidence, and increasingly it is not accepted as such.
Is it actually cheaper?
On a high-cycle door, comfortably. Springs, limits and guides all fail in predictable, visible ways, and catching them costs a fraction of the emergency callout plus downtime they would otherwise become. On a door that opens twice a day the maths is closer, and we will tell you so rather than sell you something you do not need.
Multi-site and portfolio cover
A single contract can cover several buildings on one schedule with one point of contact and consolidated reporting. For facilities managers running a portfolio that is normally cheaper per door than site-by-site callouts, and considerably less administration. We work to purchase orders and provide itemised quotes where your procurement requires it.
Priority response
Contract sites go to the front of the queue on emergency calls. On a trading day that is usually the part of the agreement that matters most, and it is the reason high-cycle sites take contracts even where the preventative maths is marginal.
Getting started
The first visit is a full condition survey of every door on the site: what it is, how it is used, what state it is in, and what it needs now versus what can wait. That gives you a costed picture before you commit to anything, and it sets the service interval against real usage rather than an assumption.
Contracts on doors we did not install
Most of our contract sites run doors from several manufacturers, and that is entirely normal. Where we cannot get parts for a discontinued unit we tell you at survey stage so it can be budgeted for, rather than discovering it during a breakdown.
Common questions
About roller shutter door service contracts and maintenance
It follows cycles, not the calendar. A dock door opening fifty times a day wants quarterly attention; a workshop door opening twice a day is fine annually. We set the interval from your actual usage rather than selling everyone the same schedule.
On a high-cycle door, yes — usually by a distance. Almost every emergency callout we attend was preventable: springs fatigue predictably, limits drift gradually, guides fill with debris slowly. On a door opened twice a day the maths is closer, and we will say so rather than sell you a contract you do not need.
Yes. Contract sites go to the front of the queue on emergency calls, which on a trading day is usually the part that matters most.
Every visit produces a written report covering what was checked, what was adjusted and what is likely to need attention next. That is the document your insurer, fire consultant or health and safety officer will ask for.
Related
Also worth a look
Roller Shutter Door Safety and Compliance Inspections
Insurance and audit requirements
Force testing, safety edge and photocell checks, and fire door drop tests — with a written report for your insurance file or audit.
Read more about Roller Shutter Door Safety and Compliance InspectionsRoller Shutter Door Repairs
All makes, industrial and domestic
Roller shutter door repairs on all makes, industrial and domestic. Most doors do not fail suddenly — diagnosing the cause properly is a great…
Read more about Roller Shutter Door RepairsRoller Shutter Door Manufacturing
Built to your opening in Tarlton
Roller shutter door manufacturers based in Tarlton, Krugersdorp. Every door is built to the measured opening at our own factory rather than cut down…
Read more about Roller Shutter Door Manufacturing